Commodity Testing Lab
Challenge: Certificates had to be produced from raw test results in a different layout for each major client, and clients kept emailing in for duplicate copies and amended versions of certificates already issued.
Solution: Agents generate the CoA from the lab's test results in the format that client expects. Emailed requests for a duplicate or an amendment are fulfilled automatically from the original record, within permitted parameters such as naming and rounding.
- from test result to issued certificate
- Minutes
- on permitted duplicate and amendment requests
- Same day